Big CX News - The Latest on Microsoft's AI Agents, Afiniti's Bankruptcy, & Sprinklr's New CEO

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CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by five prominent CX analysts to dissect the latest news in the space, including stories from Microsoft, Afiniti, and Sprinklr.

In this edition, our CX experts include:

Zeus Kerravala, Principal Analyst at ZK Research
Liz Miller, VP & Principal Analyst at Constellation Research
Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
Derek Top, Senior Analyst at Opus Research
Finbarr Begley, Senior Research Analyst at Cavell Group

Stay up to date with the latest in CX space by subscribing to our newsletter, visit: https://www.cxtoday.com/account

Hosted by Charlie Mitchell, Senior Editor at CX Today News - Customer Experience Technology News #microsoft #afiniti #sprinklr

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00:00-00:48 Intros
00:48-22:22 Microsoft's AI Agents
22:22-32:08 Afiniti's Bankruptcy
32:08-45:14 Sprinklr's New CEO
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